To claim compensation or refunds, passengers must provide relevant documentation, including their flight booking details, boarding passes, and any receipts for expenses incurred due to the cancellation (eg, hotel stays, meals, or alternative transportation).

Aeromexico has a dedicated customer service team to handle cancellation claims and inquiries. Passengers can submit their claims online, by phone, or in person at an Aeromexico ticket office or airport counter.

It is important to note that Aeromexico flight cancellation policy is subject to periodic updates and revisions and passengers should always refer to the airline's official website or customer service representatives for the most up to date information and guidance.