The global  chatbot market  is anticipated to reach a valuation of US$ 4.2 Bn by 2032 from US$ 580.3 Mn in 2022, rising at a CAGR of 21.8% throughout the forecast period. In 2020, the chatbot market was projected to have a modest slowdown due to the worldwide shutdown. The COVID-19 epidemic has shaken almost every business, causing a surge in turnover.

Despite the fact that crucial items are exempt from the lockdown, the shortage of workers to operate on manufacturing lines, supply networks, and transportation has a negative impact on the availability of vital commodities. The issue is likely to be under control by early 2021, with demand for chatbot solutions and services expected to surge as businesses attempt to improve customer experience and build tailored relationships with prospects.

A wide variety of chatbot solutions and services will be used by a variety of industries to support digital transformation programs that address mission-critical procedures, improve operations, and differentiate customer viewing experiences. Reduced operating costs, improved customer experiences, resolution of customer problems, increased visibility into processes and operations, and improved real-time decision-making are all expected to drive the chatbot market adoption trends.

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Lack of awareness and problems associated with management change may have an impact on chatbot market growth to some extent. Although chatbot solutions are becoming more popular in a variety of industries, issues with successful implementation and a lack of understanding of the benefits given by AI-powered chatbot solutions may hinder their acceptance in developing regions such as Latin America and Africa.

Furthermore, large enterprises are at the forefront of using chatbot solutions; however, SMEs have limited acceptance of the same due to the costs involved with their upkeep and a lack of experienced people. However, as SMEs become more aware of chatbot solutions, the usage of chatbot solutions is projected to increase in future years.

As per the global chatbot market study, self-learning bots with data-driven behavior are powered by NLP technology and self-learning capabilities (supervised machine learning) and can provide more human-like and natural communication; they also learn from their own mistakes.

Key Takeaways

• The US chatbot market is expected to rise rapidly at a high CAGR of 26.8% throughout the forecast period.
• During the projected period, APAC is expected to grow at the fastest rate. APAC countries are technologically advanced and provide significant investment and income prospects.
• In terms of market size, the standalone segment dominated the chatbot market in 2020, accounting for 56.9% of total revenue.
• The mobile segment is expected to grow at a CAGR of 24.1% throughout the forecast period.

Competitive Landscape

Some of the key players operating in the chatbot market include MindMeld, IBM, Google, Oracle, Conversica, Nuance, Inbenta, Aivo, Personetics, AWS, Microsoft, LiveChat, Creative Virtual, and Artificial Solutions.